FAQ's

Wax Melts & Burners

What's difference between wax melts and candles?

Wax melts are individual cubes of wax that are burnt in a warmer, without coming into direct contact with the flame. Because the wax melt does not come into contact with a naked flame, the scent throw is greater than a candle.

What's the difference between a tealight burner or an electric burner?

An electric burner simply requires switching on.  Whereas a tealight burner requires a fresh tealight to be placed beneath the wax inside of the burner each time of use.  Keep using new tealights until you can no longer smell the fragrance.  Ensure you only use 4 hour tealights and not maxi (8 hour) ones.

I’m new to using wax melts, what do I do?

Place 1-2 cubes into the top of your burner, put a tealight below and light, allow the wax to melt, filling your home with fragrance.  Ensure all windows are closed and burner is placed in a safe place out of draughts and away from any flammable objects such as soft furnishings.  Always place your burner on a heat safe surface and keep out of the reach of children or pets.  Never leave a burning candle unattended. Never eat a wax melt.

Can I mix wax melts together?

Should you want to create your own unique fragrance it is possible to add one cube of one fragrance with one cube of another as you choose (providing your burner can hold two cubes of the melt bar in total – if it is a mini melter and can only hold one cube then this will not be possible).  Here are some fragrances you could try – Flower fragrance mixed with cotton fragrances.  Fruit scents go well with Vanilla.  The possibilities are endless.  Have fun and please share your combinations we love feedback!

Silver Mosaic Electric Oil Burner
Gin & Tonic Wax Melt Bar

How to clean your wax burner?

There are several ways to clean your burner, however, here are a few ways for you:

1. If you wish to clean your burner we recommend using a cloth, warm water and washing up liquid. Please ensure that the burner has cooled down completely, is not plugged-in or lit whilst cleaning.

 

2. Once the wax is spent, wait until the wax cools and then gently place pressure on one end of the wax until it pops out. You could also use cotton balls/pads to soak up melted/molton wax and then dispose accordingly. Do not use wipes and/or cleaning chemicals/products to clean the burner. Do not use metal or sharp objects to clean out wax as this may crack or damage the burner or cause injury.

Safety Tips

  • Always use a burner designed for wax melts.

  • Check your burner regularly for cracks or damage before use. 

  • Use 1 regular sized (4 hour) unscented tealight in your burner and do not add water.  DO NOT use maxi tealights.

  • Always keep out of reach of children and pets at all times.

  • Always keep in sight when burning. Never leave a lit tealight unattended.

  • Keep away from draughts.

  • Always pay attention to the safety information on the packaging.

  • Always keep your burner on a stable and heatproof surface away from fire hazards.

  • Remove all packaging before placing wax in your burner.

  • Use a suitable amount of wax for the size of your wax burner. Do not overfill, 1-2 cubes should be enough.

  • Do not attempt to move your wax burner while burning.  Remember even after use the wax and burner will remain hot for some time so allow to cool before touching/moving.

Reed Diffusers

I’m new to using reed diffusers, what do I do?

Remove the plastic cap/stopper from the diffuser bottle. Place your reed sticks in the fragrance oil and allow them to sit for one hour. Then flip the reeds over to saturate the top part of the reeds that stick out above oil level. This helps to speed up the process of the oil soaking up from the bottom diffusing through the entire reed.

 

Expect a light fragrance to start perfuming your room within 24 hours. 

We recommend turning your reeds 1-2 times per week

Returns

Peony & Blush Suede Pink Studded Diffuser

What is your returns process?

All returns must be postmarked within fourteen days (14) of the purchase date.  All returned items must be in new, unused and unopened packaging – suitable for resale.

Before returning your item please contact OffDoris Designs on offdoris@outlook.com to obtain a returns authorisation number. 

 

Once you have this please place the item securely in its original packaging and return to:

OffDoris Designs LTD

15 May Street

Bristol

BS15 1JF

Please note you will be responsible for all return shipping charges.  We strongly recommend you use a trackable method to mail your return.

Refunds -  After receiving your item and inspecting the condition, we will process your return.  Please allow at least five (5) days from the receipt of your item to process your return.  We will notify you by email once your return has been processed.

Terms and Conditions

Please read our terms and conditions thoroughly before placing an order. When you purchase from us you are agreeing to the terms and conditions displayed below. We reserve the right to update these terms and conditions as and when necessary and at any time. If you do not accept any of our terms and conditions please do not purchase from us.

 

Payment - For items must be made at the time of purchase. You can pay via debit or credit card through Wix Payments or via PayPal.

 

Ordering - Once your order has been placed, we cannot amend it so please make sure that you have added all the items you require into your cart before submitting your order. 

Your order may be cancelled by us if;

-The goods are no longer available/out of stock

-Authorisation of your payment cannot be obtained

-There is an error in the pricing or description

-Incorrect shipping has been selected Please note that we only ship within the UK.

 

Pricing - We review our pricing regularly and we reserve the right to change our prices at any time.

 

Shipping is within the UK only. All orders are sent via Royal mail 2nd class delivery.

We do not offer combined postage.

Handling time for 'on-shelf' orders is 1-3 working days Mon-Fri. This excludes bank holidays, weekends and busy periods which may be longer due to the volume of business.

Should there be a delay we will contact you.

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